Verzendbeleid
At Trekmerch, our priority is to deliver your purchases quickly and reliably using high-quality shipping services.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment tasks. This time may vary based on your location and our efficiency.
- Shipping Time: Begins after processing and depends on the chosen shipping method and destination.
Please note:
Orders placed after 5:00 PM (PST) may begin processing on the next business day.
Delivery times may be longer during busy seasons and promotional events.
We use USPS, UPS, FedEx, and DHL. The total estimated delivery time combines processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| All Products | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on PST.
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order ships.
- Track your package directly on our website.
- Carriers may take 3-5 business days to update tracking info. If no updates after 10 business days, contact support@trekmerch.com
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at support@trekmerch.com for a full refund.
- For unexpected delays, please reach out for assistance. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivery but you cannot find the package, check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If the issue persists, email support@trekmerch.com
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Double-check your shipping details at checkout and notify support@trekmerch.com immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Trekmerch is not liable for customs fees if the package is rejected by the recipient or if delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without a guaranteed refund.
For questions about our shipping policies, please contact support@trekmerch.com